Shipping and Returns
When to return
We hope you’re over the moon with your new purchases from The Dressing Room.
However, if there’s something not quite right or you’re thinking ‘Hmmm, maybe this isn’t for me after all’, please don’t worry. You can return or exchange unwanted items up to 30 days after purchase.
We offer an extended period over Christmas. Anything you buy after 16th November can be returned up until 20thJanuary.
How to return
We ask that items are returned clean, unworn and with all the tags attached. Please return shoes in their original boxes.
We’re very sorry but, for hygiene reasons, underwear briefs, pierced jewellery and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded.
We would hope that nothing arrives faulty but, in the unlikely event of this, please do not hesitate to send back.
- Package your return securely.
- Include returns note
- Attach returns label
Issuing your refund
Once we have received your purchases in perfect condition, we will issue the appropriate refund to the card used to purchase them.
Please allow up to ten working days from the time we receive your returned items to process your refund.
If you prefer, we can offer an exchange or issue credit.